Administration Associate

Job duties

(. denotes an 'essential function')

.Utilize appropriate logs and/or tracking software for all administrative support work

.Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

.Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support

.Use established procedures, standards and formats to complete administrative requests to client satisfaction

.Communicate with team members, lead, supervisor or client on job or deadline concerns

.Meet contracted deadlines for service delivery to our clients

.Troubleshoot basic software or hardware problems

Help to foster a proactive environment of continuous service enhancement and relationship building with the client

Perform quality assurance on work of others, as requested

Adhere to Williams Lea policies, in addition to client policies

Use equipment and supplies in a cost efficient manner

Skills Required
Data Entry, Content Management, Quality Assurance, Customer Service