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Starbucks
Store ManagerStarbucks • Bengaluru / Bangalore
Store Manager

Store Manager

Starbucks • Bengaluru / Bangalore
30+ days ago
Job description
  • Completes store operational requirements by scheduling and assigning partners; following up on work results.
  • Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
  • Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
  • Exhibits a willingness and desire to share coffee knowledge and stories with others
  • Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.
  • Solicits feedback from the customers
  • Supervisory Responsibilities:
  • Interviewing & training partners, planning, assigning and directing work
  • Regular interaction/ review with the team
  • Encourage team to take independent decisions
  • Conduct goal setting
  • Developing strategic and operational plans for the work group, managing execution and measuring results
  • Review performance to achieve organizational goals
  • Gather & evaluate employees performance
  • Appraising performance
  • Addressing complaints and resolving problems.
  • Coaching, counselling, and disciplining
  • Ensures partners adhere to legal and operational compliance requirements
  • Drives coffee conversations within the team and creates a culture of coffee appreciation
  • Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories
  • Maintains the stability and reputation of the store by complying with legal requirements
  • Analyses sales figures and forecasting future sales volumes to maximise profits
  • Manages and motivates the team to increase sales and ensure efficiency
  • Manages stock levels and making key decisions about stock control
  • Ensures standards for quality, customer service and health and safety are met
  • Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action
  • Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Conducts regular store meetings
  • Accountable to improve and increase store performance for the growth of the organisation

Skills Required
Inventory Control, Store Operations, Sales Forecasting, Performance Management, Customer Service
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Store Manager • Bengaluru / Bangalore

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