Technical Operations Specialist (TOPS)

• Monitor various aspects of the Interactive Brokers global brokerage system in real time
• Analyze, troubleshoot, escalate, and resolve brokerage system operational issues
• Participate in Post-Incident review in collaboration with architecture and infrastructure teams
• Provide 2nd-level technical support to internal teams
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring
• Act as the primary escalation point for all brokerage system technical issues

Key Requirements:

• Strong communication skills, with English as the primary language
• A Bachelor's or apprenticeship in a technical discipline
• A working knowledge of general computing concepts, networking, the Linux operating system, and related technologies
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment

Preferred:

• Prior experience in a technology position
• Experience with Unix / Linux style command line interfaces
• Previous experience with scripting languages (e.g., Shell, Perl, Python)
• Desire to explore and learn new concepts, systems, and technologies

Additional Information:

• This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office and not remote.

Company Benefits & Perks:

• Competitive salary package
• Performance-based annual bonus (cash and stocks)
• Group Medical & Life Insurance
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company-paid snacks
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus
• Frequent company-sponsored team-building events and outings

*Depending upon the shifts

Skills Required
Scripting, Troubleshooting, Linux, Communication, Technical Support