Client Services Representative International Process BPO

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities

Job Responsibility

• Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
• Obtain a thorough knowledge of products offered by IB on various global exchanges
• Assist clients with opening and funding accounts
• Show clients how to use different features of the Trader Workstation
• Explain margin requirements to clients
• Investigate trade issues and order executions
• Knowledge of securities regulations impact on customers

Qualifications

• Experience: 2+ years of Client services experience in the International BPO industry
• Education: University degree (Bachelors) required
• High level of MS Excel skills required
• Language skills: Fluent English
• Good quantitative/analytical skills
• Excellent oral/written communication skills are required

Company Benefits & Perks

• Competitive salary package
• Performance-based annual bonus (cash and stocks)
• Group Medical & Life Insurance
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company-paid snacks
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus
• Frequent company-sponsored team-building events and outings

Skills Required
Analytical Skills, Client Services, Financial Products, Ms Excel, Communication