Packaging- Officer - Marketing

Key Accountabilities:

• Key Account Management: Establish and maintain productive business relationships with existing customers. Expand business by securing repeat orders and generating new business opportunities.
• Customer Relationship Management: Understand and articulate customer requirements and expectations; negotiate terms and conditions that are favorable to the business.
• Customer Satisfaction: Provide prompt resolutions to customer complaints, ensuring 100% customer satisfaction.
• Business Development: Develop new clientele and achieve the sales generation targets set by the management.
• Sales Strategy & Target Achievement: Develop and execute sales strategies to meet or exceed the sales targets for the year.
• Coordination & Order Management: Coordinate with customer plants, commercial, and dispatch departments to ensure timely delivery of orders. Ensure manufacturing capacity aligns with order volumes and customer requirements.
• MIS Reporting: Update and manage information related to dispatches, operations, and payment collections for the assigned accounts.
• Market Intelligence: Explore market opportunities and keep track of competitor activities to identify growth areas.
• Payment Follow-up: Ensure timely collections from customers within the stipulated credit terms and limits.

Key Performance Indicators (KPIs):

• Sales Generation: Achievement of targeted sales figures and new business development.
• Customer Satisfaction: Measured by customer feedback and complaint resolution effectiveness.
• Dispatch Coordination: Timeliness and accuracy of order dispatches as per the customer's requirements and manufacturing capacity.
• Payment Collection: Timely collection of payments within the agreed credit period.
• Market Expansion: Number of new customers acquired and market opportunities explored.
• Report Accuracy: Timeliness and completeness of reports related to dispatches, orders, and payments.
• Customer Retention: Number of repeat orders and sustained business relationships.

Skills Required
Key Account Management, Customer Relationship Management, Customer Satisfaction, Business Development, Sales Strategy