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Vbeyond Corporation
Global Command Centre Executive HorecaVbeyond Corporation • Bengaluru / Bangalore
Global Command Centre Executive Horeca

Global Command Centre Executive Horeca

Vbeyond Corporation • Bengaluru / Bangalore
30+ days ago
Job description

Role & responsibilities

Act as the point of contact and coordinator between sales, supply chain, category, and operations teams to ensure smooth execution of all customer transactions.

  • Drive daily operational excellence track, monitor, and follow up on open issues, customer escalations, and execution bottlenecks.
  • Ensure a high-quality customer experience by resolving escalations swiftly and aligning internal teams on service delivery expectations.
  • Take ownership of KPI dashboards, ensuring accurate and timely tracking of all key sales and operational metrics.
  • Perform deep dives into key topline metrics to identify performance gaps and initiate corrective actions.
  • Handle incoming customer queries, follow up proactively, and close issues over phone calls when necessary.
  • Collaborate cross-functionally to improve processes and align teams toward customer goals.

Preferred candidate profile

  • Experience in the HORECA segment or a startup/fast-paced environment.
  • Basic knowledge of CRM tools or ticketing systems.
  • Bachelor's degree in business, operations, or a related field.

Skills Required
kpi dashboards , ticketing systems , CRM Tools
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Global Command Centre Executive Horeca • Bengaluru / Bangalore

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