Associate Business Advisor

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.

YOUR PROFILE

Required Skills

• Excellent verbal and written communication in English.
• Strong customer handling and escalation management skills.
• Analytical thinking and problem-solving ability.
• Attention to detail and accuracy.
• Time management and multitasking skills.
• Ability to work independently and in a team environment.
• Basic understanding of healthcare claims and insurance processes (preferred).

Educational Qualification

• Graduate in any discipline.

Work Location & Shift

• Work from Office and Work from Home
• Noida & Kolkata
• Flexible to work in a 24x7 rotational shift environment

Experience Range:

• 2-4 Years

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can .
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal , yoga challenges, or marathons.
• At Capgemini, you can work on in tech and engineering with industry leaders or create to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real |

Skills Required
email systems , Ms Office Applications