Operations Team Lead
Foundever Mumbai, Maharashtra, India (On-site)
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Education : HSC /Grad
Experience : Minimum 1 year of experience as a TL on paper
Process : Experience in Voice Process is mandatory (International)
Background : BPO Experience
Excellent Communication Skills
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Location : Andheri (Chandivali)
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS
Notice Period : Minimum 30 days or immediate Role & responsibilities
Skills Required
Team Leadership, Sla Management, Bpo Operations, Operations
Team Leader Operations For US Voice Process • Mumbai
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