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Onactive Consulting
Desktop Support EngineerOnactive Consulting • Vadodara
Desktop Support Engineer

Desktop Support Engineer

Onactive Consulting • Vadodara
30+ days ago
Job description

Good in Communication

  • User support & VC Support
  • Hardware/software troubleshooting and resolution.
  • L1 level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to Backend team for Network/Server/application issue
  • Asset inventory (PIV), Asset related activities
  • End user project related activity (Like OS upgradation, coverage tool update, etc...)
  • printer installation.
  • Office 365 support
  • Maintain a details of asset Inventory.
  • Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required.
  • Escalation of unresolved incidents to L2 engineer
  • Working on the tickets and updating correct artifacts on the ITSM portal.


Skills Required
Active Directory, Hardware Troubleshooting, Networking Basics, Remote Support, Windows Os
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Desktop Support Engineer • Vadodara

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