Should have experience of 10+ years in L&D Domain
Excellent Communication Skills
Should be skilled in working with inbound, outbound & blended (voice & email) environment
Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching,training , professional development and corrective action plans
Managing Customer Service Training
Monitor Review Trainer s Performance on monthly basis.
Ensuring timely delivery of training batches on floor.
Formulating Training procedures, policies and processes.
Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members.
Maintain daily training dashboards calendar every month planning of training rooms accordingly.
Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity.
Mapping Trainers KPI s to ensure good Training output
Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience.
Criteria
Learning And Development Manager • Hyderabad / Secunderabad, Telangana
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