Team Leader For Telecom Process into ISP

Foundever is currently seeking a Team Leader Operations for their Telecom Process into ISP for Navi Mumbai location.

If you are interested in this opportunity, please apply using the link provided. Join our team and be a part of our dynamic work environment.

• Lead and supervise a team to meet operational goals
• Develop and implement strategies to improve processes
• Monitor performance and provide feedback
• Ensure compliance with company policies and procedures
• 80% Inbound 20% Outbound (cross & upselling).
• Education : HSC /Grad
• Experience : Minimum 1 year of experience as a TL on paper
• Process : Experience in Telecom Voice Process is mandatory (International)
• Background : BPO Experience
• Shift Window : 24 x 7 processing days
• Week offs : Any 2 days in a week
• Location : Airoli
• Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
• Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS, Upselling
• Notice Period : Minimum 30 days or immediate

Required Skills

• Strong leadership abilities
• Excellent communication skills
• Problem-solving skills

Preferred Skills

• Experience in a similar role
• Knowledge of industry best practices

Skills Required
Telecom Domain, Team Leadership, Cross Selling, Project Management, Upselling