Inbound Telco - Answers inbound Business-to-Business (B2B) customer requests or inquiries concerning service, products, equipment and report problem areas. Triages, troubleshoots and resolves service issues and addresses routine customer questions.
Work Location : Hyderabad, India
5 Working days and 2 rotational week off
Customer Service Agent
As per company standard
1. Basic level screening by recruiter
2. Maki assessment / Voice&Chat
3. Manual assessment by trainer for language proficiency and maintain the scores/grades
4. Ops round.
Senior Customer Support Executive • Hyderabad / Secunderabad, Telangana
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