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Vbeyond Corporation
Service Desk SpecialistVbeyond Corporation • Pune, Mumbai
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Service Desk Specialist

Service Desk Specialist

Vbeyond Corporation • Pune, Mumbai
29 days ago
Job description

Role & responsibilities

  • Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
  • 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
  • Responding to client support requests and contacting User to find out the nature of the problem.
  • Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
  • Escalating software and other application issues to the subject teams.
  • Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
  • OS/ Office/ basic system application/Anti-Virus client support.
  • Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
  • Strong experience & Knowledge of ITIL Process.
  • Strong experience & Knowledge of MIM.


Skills Required
end user support

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Service Desk Specialist • Pune, Mumbai

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