Operations Team Lead (Kannada)

Role & responsibilities

• Team Leader - Linguistic (Kannada)
• Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Outbound experience)
• Good communication skills
• Should be fluent in Kannada
• 1+ years as Team Leader on paper
• PAN India Domestic Based Process
• Background : BPO Experience
• Shift Window : 10am-7pm
• Weekoff : Any 1 day Rotational off
• Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
• Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage, CSAT, NPS, BQM
• Education : HSC /Grad
• Work Location: Mahape, Navi Mumbai (Rupa Solitaire/millennium business park)

Skills Required
Team Leadership, Sla Management, Customer Services, Operations