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Vbeyond Corporation
Executive - Customer RelationshipVbeyond Corporation • Bengaluru / Bangalore
Executive - Customer Relationship

Executive - Customer Relationship

Vbeyond Corporation • Bengaluru / Bangalore
9 days ago
Job description

Role & responsibilities

  • Make outbound calls to customers with overdue payments.
  • Explain the due amount, payment terms, and consequences of non-payment.
  • Negotiate repayment plans when required.
  • Maintain accurate records of calls, payments, and follow-ups in the system.
  • Coordinate with the field team regarding the payments and follow-ups.
  • Follow escalation processes for non-cooperative customers.
  • Meet daily, weekly, and monthly recovery targets.
  • Provide regular updates to team leads or supervisors.


Skills Required
Coordinate with the field team, Explain the due amount, Follow escalation processes, Maintain accurate records of calls, outbound calls to customers
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Executive - Customer Relationship • Bengaluru / Bangalore

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