OrangeMantra Technologies - ServiceNow Lead - ITSM/FSM Module

Servicenow lead for our mumbai / bangalore / hyderabad location.

Work Mode - hybrid

Role Overview :

As a ServiceNow Lead, you will serve as the technical anchor for complex enterprise implementations, bridging the gap between business requirements and platform capabilities. You will work closely with cross-functional project teams, architects, and client stakeholders to design, develop, and deploy robust ServiceNow solutions.

Your daily contributions will directly influence the operational efficiency of our clients, ensuring that their IT service management and field service workflows are optimized for performance, scalability, and seamless user adoption.

Key Responsibilities :

- Lead end-to-end ServiceNow implementation projects, ensuring that technical delivery aligns with client business objectives and industry best practices.

- Architect and configure ITSM and FSM modules to automate complex business processes, reducing manual intervention and improving service delivery speed.

- Develop custom applications and business logic using GlideRecord and JavaScript to extend platform functionality beyond out-of-the-box capabilities.

- Design and maintain secure integrations between ServiceNow and third-party enterprise systems to ensure seamless data flow across the client's technology ecosystem.

- Mentor junior developers and conduct code reviews to maintain high standards of technical quality and platform stability.

- Collaborate with stakeholders in an Agile environment to translate high-level requirements into technical specifications and actionable development sprints.

Required Skillset :

- Demonstrated expertise in ServiceNow architecture, with a proven track record of managing full-lifecycle implementations for large-scale enterprise clients.

- Advanced proficiency in JavaScript and GlideRecord scripting, with the ability to write clean, maintainable, and efficient code for complex business rules and workflows.

- Deep functional knowledge of ITSM and ServiceNow FSM, including the ability to configure these modules to meet unique operational requirements.

- Strong experience in designing and troubleshooting ServiceNow integrations using REST/SOAP APIs and IntegrationHub.

- Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical business leaders.

- Ability to thrive in a hybrid work environment, maintaining high productivity and collaboration across distributed teams in Mumbai, Bangalore, or Hyderabad.

- A minimum of 6 to 12 years of relevant professional experience in the ServiceNow ecosystem.

(ref:hirist.tech)