Support Lead

What Youll Be Doing (position summary):

The Support Lead (OMS/EMS) is responsible for overseeing the support and optimization of Order Management and Execution Management Systems (OMS/EMS) across multiple trading platforms. This senior role provides leadership, strategic direction, and hands?on expertise in managing complex trading environments, ensuring regulatory compliance, and delivering robust client and business solutions. Build strong relationships with Trading, Portfolio Management, Compliance, Operations, Technology, and external vendors.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Lead the OMS/EMS application support function, including team oversight, mentoring, and continuous improvement.
• Own production stability for client-facing trading systems (monitoring, incident response, problem management, and service restoration).
• Act as the senior SME for OMS/EMS workflows and FIX-based connectivity; drive root-cause analysis and permanent fixes with technology partners.
• Manage risks and issues end-to-end, including proactive mitigation and executive-ready communications.
• Partner with Trading, Portfolio Management, Compliance/Risk, Operations, and Technology to prioritize fixes, enhancements, and release readiness.
• Ensure adherence to regulatory and internal control requirements (e.g., best execution, audit readiness).
• Oversee vendor/broker integrations and escalations; manage SLAs and service performance.
• Run offshore support operations including structured handover/handoff, overlap coverage, runbooks, and knowledge management.
• Lead disaster recovery planning/execution and oversee post-trade deliverables (drop copies, end-of-day files, regulatory reporting).
• Maintain strong operational discipline (ticket quality, documentation standards, and reporting/metrics).

AUTHORITIES/DECISION RIGHTS:

This role has the authority to lead incident and problem management for OMS/EMS platforms, define and enforce operational standards (monitoring, runbooks, and controls), prioritize remediation and optimization work with technology partners, and manage vendor/broker escalations in alignment with agreed SLAs and risk appetite.

JOB DIMENSIONS:

• Accountable for the stability and continuous improvement of OMS/EMS platforms supporting front office trading and client execution workflows.
• Oversees production support across multiple applications, venues, and connectivity paths (e.g., brokers, SORs, FIX gateways).
• Leads major incident response, problem management, release readiness, and annual disaster recovery exercises; provides stakeholder updates during outages.

Experience: 7+ years of experience.

Who You Are (skills/qualifications):

Must Have Skills:

• 7+ years supporting trading platforms in production, including major incident ownership and problem management.
• OMS/EMS platform support expertise and complex market connectivity (e.g., Fidessa, Bloomberg EMSX, SORs).
• Strong FIX protocol knowledge (connectivity, certification, troubleshooting); FIX certification preferred.
• Advanced troubleshooting toolkit: SQL plus scripting/automation (Python/PowerShell); Linux and familiarity with Azure/cloud concepts.
• Strong trade lifecycle and front-office data domain knowledge with multi-asset exposure (equities, derivatives, FX, money markets).
• Experience leading releases/upgrades and operating within control obligations (best execution, DR, post-trade/regulatory reporting) in an offshore/follow-the-sun model with structured handovers and overlap.
• Incident leadership and sound decision-making under pressure; able to coordinate cross-team investigations.
• Executive-ready communication, including concise handover notes and outage updates.
• Collaborative leader with strong stakeholder/vendor management.

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the center of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.