Quality Analyst

Designation: Quality Analyst

Salary: Best in industry

Education: Any Graduate

Shift Timings: Day Shift

Job Description :

• Randomly audit required number of calls on daily basis.
• Providing timely and accurate feedback to agents for improvement areas .
• Take corrective actions by doing data analysis to improve process efficiency.
• Work upon the action plans to improve Quality scores.

Candidate Profile :

• 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center.
• Excellent Communication Skills Multilingual are added advantage.
• Immediate Joiners Preferable.

Skills Required
Audit, Good Communcation