MDM Data Specialist

Key Responsibilities:

- Manage and improve master data across customer, product, entitlement, account hierarchy, product catalog, subscription, contract, billing, and revenue domains.

- Configure and support MDM platform capabilities, including data models, match and merge rules, survivorship rules, hierarchy management, validation rules, workflows, reference data, and data quality rules.

- Support integration of master data between MDM platforms and operational systems such as Salesforce CRM, Salesforce CPQ, Salesforce Revenue Cloud, billing, ERP, data lake, and reporting platforms.

- Assist with customer golden record creation, account hierarchy management, deduplication, data standardization, and Customer 360 enablement.

- Support product taxonomy and product catalog data needed for CPQ bundles, pricing rules, eligibility rules, commercial BOMs, and quote-to-cash automation.

- Maintain entitlement and subscription data, including customer-to-product mappings, lifecycle status, renewals, amendments, upsells, and install base visibility.

- Perform data profiling, cleansing, reconciliation, validation, issue resolution, and root-cause analysis across multiple systems.

- Document data definitions, business rules, source-to-target mappings, lineage, stewardship processes, and remediation actions.

- Partner with Sales Operations, Revenue Operations, Finance, Product Operations, Customer Success, IT, Data Governance, and Enterprise Architecture teams.

Ideal Candidate:

Required Qualifications:

- 3-7+ years of experience in master data management, data governance, data quality, data operations, revenue operations, sales operations, product operations, or a related data role.

- Hands-on experience with an MDM platform such as Informatica MDM, Informatica IDMC, Reltio, or a comparable enterprise MDM solution.

- Experience in a SaaS, subscription, technology, or enterprise software environment.

- Working knowledge of CRM, CPQ, quote-to-cash, order-to-cash, billing, entitlement, subscription, contract, or revenue management processes.

- Experience with customer master, product master, product catalog, account hierarchy, entitlement, subscription, contract, billing, or revenue data.

- Understanding of MDM concepts such as golden record, match/merge, survivorship, reference data, hierarchy management, stewardship workflows, data quality rules, and cross-system synchronization.

- Strong analytical skills with the ability to investigate data issues across business processes and systems.

- Experience with data profiling, cleansing, standardization, deduplication, validation, reconciliation, and remediation.

- Strong documentation, communication, and stakeholder management skills.

Preferred Qualifications:

- Experience with Salesforce CRM, Salesforce CPQ, Salesforce Revenue Cloud, or broader Salesforce ecosystem data models.

- Experience integrating MDM platforms with Salesforce, CPQ, billing, ERP, data warehouse, or lakehouse environments.

- Experience with Informatica Customer 360, Product 360, Reference 360, Cloud Data Quality, Cloud Data Governance, or Reltio Connected Data Platform / Reltio Data Cloud.

- Familiarity with APIs, batch integrations, event-driven integrations, data pipelines, data lineage, metadata management, and access controls.

- Experience with CPQ product structures, bundles, pricing rules, discounting, quote lines, contracts, assets, subscriptions, and renewals.

- Familiarity with revenue management concepts such as ASC 606, IFRS 15, performance obligations, revenue recognition, and SOX controls.

- Experience with SQL, Excel, BI tools, data profiling tools, data catalogs, or cloud data platforms.

- Experience supporting quote-to-cash transformation, M&A data onboarding, or enterprise data modernization.

(ref:hirist.tech)