Ocean Customer Experience Specialist

Maersk is a global leader in integratedlogisticsand have been industry pioneers for over a century. Through innovation andtransformationwe are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade andlogistics.

Join us as we harnesscutting-edgetechnologies and unlock opportunities on a global scale. Togetherletssail towards a brighter more sustainable future with Maersk.

Your Responsibilities:
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following:

• Customer channel management

• Case Management

• Customer onboarding and relationship management

• Contract and dispute management and more.

Administrative stream includes those who primarily support others by performing skilled technical administrative or operational tasks. Jobs may range from highly supervised entry-level workers technicians and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas who have an ability to execute specialized work to support operations.

At the top of this career stream individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1