Training Lead, UKEU

ABOUT TIDE

At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK India Germany and France.

Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 2 million members: 900000 UK andin India and growing rapidly
• Over $300 million raised in funding
• Over 2800 Tideans globally
• Recognised with Great Place to Work certification three years in a row and among Indias Top 50 Best Workplaces in Banking Financial Services and Insurance in 2026
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram New Delhi Berlin Paris and Luxembourg

ABOUT THE ROLE:

We are seeking an experienced and driven Training Lead to lead and develop a training team who are responsible for training all 500 employees across our Member Operations space for our UK and EU markets. This space spans six key functions:

• Member Support
• KYX
• Ongoing Monitoring
• Collections
• Complaints
• Quality Assurance

You will be responsible for both onboarding new Tideans and ensuring that existing Tideans have the knowledge skills and ongoing development needed to perform at their best.

Your work will help build capability across Member Operations supporting both operational excellence and an outstanding member experience.

This is a key leadership role in a fast-evolving environment. As we continue to grow and scale youll play a critical part in shaping how we deliver training manage quality and support performance across functions. Youll need to bring strong training operations experience a people-first mindset and the agility to adapt quickly to change. Your success will be measured by the smooth running of our training programmes the effectiveness of your team and the impact training has on business outcomes.

Key responsibilities:

Strategy and Member-Centric Learning Culture - Develop and execute a training strategy that supports Tides business objectives and future growth. Embed a deeply member-focused mindset across all training programmes. Ensure every learning experience reinforces the importance of doing the right thing for our members and helping small businesses succeed. Drive a clear connection between training excellence capability and improved member and business outcomes ensuring teams consistently deliver exceptional service support and experiences.

Leadership & Team Development - Build lead and inspire a high-performing training team that consistently delivers exceptional results. Create a culture of energy accountability innovation and continuous improvement while developing future training leaders and ensuring the team exceeds its performance objectives. Oversee the effective management of scheduling training calendars and the overall ownership of training materials ensuring content is consistently updated relevant and aligned with organisational priorities and evolving capability needs.

Learning Innovation - Champion modern engaging learning experiences that maximise knowledge retention and learner engagement. Continuously research test and implement innovative training methodologies tools and technologies ensuring we move beyond traditional presentation-led learning and create diverse impactful training experiences.

Performance & Operational Excellence - Establish clear performance metrics for the training function regularly assess effectiveness and drive continuous improvement. Use data-driven insights to enhance productivity optimise training outcomes and ensure learning interventions deliver measurable business impact.

Data Analytics & Insight - Own the evolution of training analytics at Tide. Partner with stakeholders across the business to centralise training data integrating information from multiple systems and vendors. Develop meaningful dashboards and reporting frameworks that provide visibility into training effectiveness operational performance learner engagement and business impact. Use data to identify trends address performance gaps uncover root causes and continuously improve training outcomes.

Cross-Functional Partnership - Build strong relationships across Member Operations and the wider business collaborating closely with teams including Global Training Member Support KYX Ongoing Monitoring Collections Complaints Account Operations and Quality Assurance. Align learning priorities with business needs and drive shared success through effective partnership and stakeholder management.

WHAT WE ARE LOOKING FOR:

You are an exceptional training leader

• Proven track record of leading and developing high-performing training teams ideally within customer-facing operations/ regulated industries
• Deep expertise in training methodologies adult learning principles and learning best practices ideally within fintech financial services or an equally regulated sector
• Passionate about creating engaging learning experiences and experienced in using a wide variety of learning tools technologies and delivery methods. Ensuring you are innovating and bringing new tools into the team.
• Comfortable building business cases and influencing stakeholders to invest in innovative learning solutions.
• Strong coaching and leadership skills with a genuine passion for developing people and helping them succeed.

You bring exceptional energy and presence

• An outstanding communicator with the ability to captivate engage and inspire audiences of all sizes. You bring infectious energy enthusiasm and passion to everything you do creating excitement around learning and development wherever you go.
• A natural presenter and storyteller capable of bringing complex topics to life and turning training sessions into memorable high-impact experiences.
• Highly articulate confident and credible with the ability to influence and energise everyone from frontline colleagues to senior leaders.
• You thrive in front of an audience and have a rare ability to command a room create momentum and motivate people to perform at their very best.

You are a self-starter and strategist

• A highly autonomous leader who doesnt wait to be told what to do. You can set a clear vision build a strategy and inspire others to execute it.
• Ability to thrive in a scaling organisation where processes are evolving and change is constant
• A creative problem solver who identifies opportunities and challenges early and rapidly implements effective solutions.

You are operationally minded

• Strong training operations skills including the ability to manage scheduling coordination documentation and feedback loops at scale
• Strong analytical skills with the ability to leverage data to drive performance influence decision-making and measure impact.
• Comfortable working with data and business analytics tools including Excel and SQL.
• A strong understanding of KPIs and operational performance within high-growth technology businesses.

You excel at stakeholder management

• Outstanding relationship-building communication and influencing skills.
• Able to build credibility quickly and effectively manage stakeholders across multiple functions and levels of seniority.
• A strong understanding of the small business market and the challenges faced by entrepreneurs with a genuine passion for helping SMEs succeed.

WHAT YOULL GET IN RETURN:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks light food drinks in the office
• WFH equipment allowance
• Stock Options
  
  
  

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

DisclaimerIt has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice.

Employment Type : Full Time
Experience: years
Vacancy: 1