Reservations Ticketing Consultant

Company Description Established in 1992, Odyssey Tours and Travels is a leading IATA-accredited travel agency based in Pune, providing comprehensive travel services including air tickets, hotel reservations, customized holidays, and more to a diverse client base of corporate and leisure travellers. We have a team of 30+ experienced travel professionals who are 'crafting memorable experiences' for our clients working out of our office in Koregaon Park. As part of UNIGLOBE Travel, the world’s largest single-brand travel franchise, we have a presence in over 750 locations across more than 60 countries. Job Summary: We are seeking a highly motivated and organized individual to join our India ticketing team focused on handling airline ticketing queries from our corporate and leisure clients for travel within India. The successful candidate will be responsible for sharing flight schedules and airfares, booking airline tickets including meal and seat preferences, issuing boarding passes and also take care of reissue of tickets and refunds. In addition, the travel consultant is also expected to raise invoices, periodically and proactively take client feedback, and stay updated with developments and changes in the travel industry, Role Description The job description of the Travel Consultant will include: ® Handling customer enquiries and flight ticket reservations including issuance of tickets and boarding passes ® Understanding customer’s travel requirements and provide them the requisite information on flight schedules, fares and connections as per the company’s service level response commitment ® Managing the client’s expectations and deliverables effectively in a timely manner and handling customer complaints ® Booking client’s meal and seat preference and assisting clients with ancillary bookings (excess baggage, extra leg room seats etc), web check-in and take care of special needs (wheelchair, airport assistance etc) ® Assisting customers throughout the journey as required and handle changes, disruptions that may arise during travel ® Processing ticket cancellations and refunds ® Raising invoices and following up with clients for payments for flight tickets issued ® Maintaining a good rapport with the airline sales & operations staff Qualifications: Personal Skill Set: 1) Customer Service and Sales skills 2) Excellent communication and interpersonal skills 3) Good time management skills 4) Attention to detail and accuracy 5) Planning & organizing skills 6) Energetic, confident and result oriented 7) Ability to work independently and as part of a team Technical Skill Set: 1) Diploma or Bachelor's degree is a must - in Travel & Tourism or IATA qualification is an added plus 2) Prior experience in domestic airline ticketing will be an added bonus 3) Knowledge of reservation systems (GDS / online booking systems) is an added bonus 4) Knowledge of Indian geography, airlines & airports in India is beneficial to excel in the role 5) Good computer knowledge, MS Office Job Location: Pune Job Type: Full time, On site Work Experience: Upto 1 year and freshers looking to make a career in the travel industry are welcome to apply.