GCP Tech Support Agent
As a Cloud Support Agent you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid empathetic and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify categorize and resolve common infrastructure and collaboration issues ensuring our users stay productive and our systems remain secure.Key Responsibilities Front-Line Troubleshooting
| Category | Requirement |
|---|---|
| Experience | 02 years in IT Support Help Desk or Cloud Operations. |
| Education | Bachelors in CS/IT or equivalent technical certifications. |
| GCP Knowledge | Basic understanding of Compute Engine IAM and VPC Networking. |
| Certifications | Google Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred). |
| AI Literacy | Ability to use GenAI (like Gemini) to interpret code snippets or error logs. |
| Soft Skills | Strong English communication and a customer-first mindset. |
Required Experience:
Unclear Seniority
GCP Agent • Bengaluru, Karnataka, India
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