Customer Service Fresher- Indore

About the client:

A leading global professional services organization delivering business process operations and digital transformation solutions to Fortune 500 enterprises across banking insurance healthcare life sciences retail and technology sectors. With a strong global presence the organization combines domain expertise automation analytics AI and process excellence to drive operational efficiency innovation and exceptional customer experiences while offering employees exposure to international clients and large-scale transformation programs.


Job Title: Customer Service
Experience: 01 Years
Location: Indore
Department: BPO

Position: Customer Support Executive

Roles & Responsibilities:

• Handle customer inquiries via phone email chat or support tickets.
  
• Provide accurate information regarding products services and company policies.
  
• Resolve customer complaints and issues in a timely and professional manner.
  
• Maintain detailed records of customer interactions and transactions.
  
• Escalate complex issues to the appropriate team when required.
  
• Follow established service standards and meet defined SLA targets.
  
• Build and maintain positive customer relationships through excellent service.
  
• Identify customer needs and recommend suitable solutions.
  
• Ensure high levels of customer satisfaction and service quality.
  

Required Skills:

• Excellent verbal and written communication skills.
  
• Strong problem-solving and analytical abilities.
  
• Customer-focused attitude with strong interpersonal skills.
  
• Ability to work in a fast-paced environment.
  
• Basic computer proficiency (MS Office CRM tools email systems).
  
• Ability to multitask and manage time effectively.
  
• Willingness to work in rotational shifts if required.
  

Qualification:

• Graduate in any discipline (Freshers candidate can apply).
  
• Prior customer service experience is an added advantage.
  

Key Competencies:

• Communication Skills
  
• Active Listening
  
• Teamwork
  
• Adaptability
  
• Attention to Detail
  
• Professionalism and Customer Empathy
  

Requirements

Additional Details:

• Job Title: Customer Support
  
• Department: BPO
  
• Experience Requirement: 0 - 1 years
  
• Must-Have: 0-1years of relevant experience in BPO
  
• Qualification: Bachelors degree in Any related field
  
• Job Location: Indore
  
• Mode of Work: Work from Office (5 days a week Weekends Off)
  
• Salary: 2.68 LPA
  
• Employment Type: Full-time
  

Required Skills:

Job Title: Customer Service Experience: 01 Years Location: Indore Department: BPO Position: Customer Support Executive Roles & Responsibilities: Handle customer inquiries via phone email chat or support tickets. Provide accurate information regarding products services and company policies. Resolve customer complaints and issues in a timely and professional manner. Maintain detailed records of customer interactions and transactions. Escalate complex issues to the appropriate team when required. Follow established service standards and meet defined SLA targets. Build and maintain positive customer relationships through excellent service. Identify customer needs and recommend suitable solutions. Ensure high levels of customer satisfaction and service quality. Required Skills: Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Customer-focused attitude with strong interpersonal skills. Ability to work in a fast-paced environment. Basic computer proficiency (MS Office CRM tools email systems). Ability to multitask and manage time effectively. Willingness to work in rotational shifts if required. Qualification: Graduate in any discipline (Freshers candidate can apply). Prior customer service experience is an added advantage. Key Competencies: Communication Skills Active Listening Teamwork Adaptability Attention to Detail Professionalism and Customer Empathy Requirements Additional Details: Job Title: Customer Support Department: BPO Experience Requirement: 0 - 1 years Must-Have: 0-1years of relevant experience in BPO Qualification: Bachelors degree in Any related field Job Location: Indore Mode of Work: Work from Office (5 days a week Weekends Off)

Required Education:

GRADUATE

Experience: years
Vacancy: 1
Monthly Salary Salary: 200000 - 300000