Customer Success Lead

Looking for a senior leader in customer excellence and service design obsessed with the success of Kheytis 5000 farmers. This role ensures Kheyti stays true to its farmer-first DNA across the entire lifecycle from sales to service.

About Kheyti

Kheyti is an agri-tech that helps farmers double incomes and be climate resilient and sustainable. We democratize access to high-tech agriculture solutions by making them farmer-centric low-cost and by bundling end-to -end services. Our vision is to see every farmer climate-smart.

The Opportunity

We are looking to build out Kheytis farmer success function from the ground up and this leader will be at the heart of it. Kheytis farmer base is growing rapidly across India and we need someone who can design the philosophy systems and team needed to deliver world-class service at scale. This is a high-ownership high-impact role at the intersection of farmer wellbeing operational excellence and product development.

Job Type: Full Time

Location: Hyderabad
Reporting to: Co-Founder & COO

Level: AVP

Key Responsibilities

• Become the foremost farmer-centric champion in the organization - working closely with agronomists and field coaches to understand farmers pain points & demands
  

• Design a philosophy and model of post-installation service delivery and farmer training that effectively balances impact per farmer with efficiency cost to serve
  

• Serve as the key advisor and co-product manager with software & product experts to build and integrate digital solutions into our farmer engagement lifecycle
  

• Develop business cases for product additions and/or enhancements based on developing farmer needs and commercial opportunities
  

• Embed a robust M&E system to improve recurring impact measurement helping define and track north star farmer success metrics such as NPS and increases in median income
  

• Develop a customer data intake and continuous improvement feedback system to remain closely aligned with the needs of Kheytis farmers
  

Ideal Candidate

Were looking for a mission-driven leader who combines deep empathy for farmers with the rigor to build scalable systems. The ideal candidate has led large service or customer success teams obsesses over quality-of-life outcomes and knows how to balance impact with efficiency. They are equally comfortable in the field with farmers and in the boardroom with data and are energized by the challenge of building something that truly matters.

Must-Haves

• 8 years leading service delivery customer success or sales operations at scale
  

• Proven track record designing post-sales service models balancing impact with cost
  

• Strong data orientation sets KPIs tracks metrics and drives decisions from data
  

• Experience building and managing large distributed field teams
  

Nice-to-Haves

• Prior experience in agri-tech rural development or last-mile service delivery
  

• Familiarity with NPS CSAT or farmer success measurement frameworks
  

Not a Fit

• Those who need a fully defined playbook this role requires building one
  

• Those unwilling to travel extensively or engage directly in rural on-ground contexts
  

Hiring Process

1. 20-minute conversation with our HR team
   

2. Round 1 Interview
   

3. Final Round Interview
   

Submit your application at:

Employment Type : Full Time
Experience: years
Vacancy: 1