Supplier Manager

Required Experience & Skills
8-12 years of experience in Supplier Management with emphasis on handling
multiple Indian IT Vendors operating in a global context
Proven experience in multi-provider environments ideally following SIAM or other
managed services governance models.
Strong understanding of ITIL processes (Incident Major Incident Problem Change
Service Level Supplier Management).
Demonstrated ability to manage complex provider ecosystems including
coordination across multiple vendors and service lines.
Experience in contract interpretation SLA/KPI management and structured
supplier performance assessments.
Financial knowledge with ability to understand service consumption billing
structures and cost drivers
Excellent stakeholder management negotiation & Conflict Resolution skills at
operational tactical and executive levels.
Strong analytical skills for SLA/KPI trending performance reporting and identifying
systemic improvements.
Strong interpersonal skills and Ability to work effectively with roles like Client
Relationship Managers Operations Managers and Project Managers as well as
Service Owners Product Owners and Indirect Procurement.
High resilience communication strength and ability to navigate cross-cultural global
delivery environments.
Ideally previous exposure to the SIAM Body of Knowledge framework
Employment Type : Full Time
Experience: years
Vacancy: 1