AOP team is looking for an innovative hands-on and customer-obsessed Business Analyst for Analytics team. Candidate must be detail oriented have superior verbal and written communication skills strong organizational skills excellent technical skills and should be able to juggle multiple tasks at once.
Ideal candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages. The candidate must be able to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done.
This job requires you to constantly hit the ground running and have the ability to learn quickly. Primary responsibilities include defining the problem and building analytical frameworks to help the operations to streamline the process identifying gaps in the existing process by analyzing data and liaising with relevant team(s) to plug it and analyzing data and metrics and sharing update with the internal teams.
Key job responsibilities
1) Translate business problems into analytical requirements and define expected output
2) Create analytical approach to solve the problem inline with stakeholder expectation
3) Be the domain expert and have knowledge of data availability from various sources.
4) Execute solution with scalable development practices in scripting data extraction and data visualization
5) Triangulate data from multiple sources to ensure data fidelity
6) Responsible for deep-dive analysis on key metrics
7) Manage top notch communication with stakeholders and team members with include project progress blockers etc.
A day in the life
1) Solve analyses with well-defined inputs and outputs; drive to the heart of the problem and identify root causes
2) Have the capability to handle large data sets in analysis
3) Derive recommendations from analysis
4) Understand the basics of test and control comparison; may provide insights through basic statistical measures such as hypothesis testing
5) Communicate analytical insights effectively
About the team
AOP (Analytics Operations and Programs) team is missioned to standardize BI and analytics capabilities and reduce repeat analytics/reporting/BI workload for operations across IN AU BR MX SG AE EG SA marketplace.
AOP is responsible to provide visibility on operations performance and implement programs to improve network efficiency and defect reduction. The team has a diverse mix of strong engineers Analysts and Scientists who champion customer obsession.
We enable operations to make data-driven decisions through developing near real-time dashboards self-serve dive-deep capabilities and building advanced analytics capabilities.
We identify and implement data-driven metric improvement programs in collaboration (co-owning) with Operations teams.
- 3 years of tax finance or a related analytical field experience
- 5 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- 3 years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel
- Bachelors degree or equivalent
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Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
