Technical Support Engineer Platform TechnologiesHyderabadWFO

Job Title: Technical Support Engineer Platform Technologies
Location: Hyderabad / Onsite

About the Role:
We are looking for a proactive Technical Support Engineer to join our Platform Technology team. You will provide world-class support to platform users and administrators troubleshoot complex technical issues and help drive best practices for support services. This role offers hands-on exposure to cloud technologies ServiceNow products and SaaS/PaaS platforms while ensuring a high-quality customer experience.

Key Responsibilities:

• Provide technical support and resolution for platform issues ensuring customer satisfaction.

• Troubleshoot triage and provide root cause analysis for ServiceNow and other platform products.

• Maintain and create knowledge base content to improve efficiency and empower customers.

• Suggest and implement process and tool improvements.

• Communicate effectively with customers and internal teams via cases phone and other channels.

• Participate in weekend on-call support rotation as required.

Mandatory Skills:

• Experience with relational databases (MySQL Oracle).

• Linux/Unix or Microsoft Server experience.

• Understanding of web application stack components.

• Knowledge of at least one scripting language: JavaScript Python Perl Unix Shell Windows Shell.

• Strong troubleshooting skills for complex technical issues.

• Excellent written and verbal communication skills.

• Commitment to quality and customer service.

Good-to-Have Skills:

• SaaS / PaaS support experience.

• Hands-on experience with ServiceNow platform.

• Understanding of ITIL framework.

• Experience with tools like Splunk.

• Ability to read and analyze database logs.

Education & Experience:

• Bachelors Degree in Computer Science or related technical field or 2 years of experience in technical support or software coding environment.

Employment Type : Full Time
Experience: years
Vacancy: 1