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Arminus
Helpdesk Support ExecutiveArminus • Jaipur, Rajasthan, India
Helpdesk Support Executive

Helpdesk Support Executive

Arminus • Jaipur, Rajasthan, India
30+ days ago
Job description

S.N.

Job Title

No. of Resources

Education

Job Summary

Work Experience

Responsibilities (All not mandatory)

Required Skills (All not mandatory)

1

Helpdesk Support Executive

2

Graduate (BCA/BA/BE/BTech/MCA etc.)

Provide first-level technical support by handling calls emails and tickets resolving issues within SLAs and ticket escalating.

0 to 2 Years

  • Handle incoming calls emails and helpdesk tickets
  • Log categorize and prioritize issues in the helpdesk system
  • Provide Level 1 technical support and basic troubleshooting
  • Resolve / escalate issues within defined SLA timelines
  • Escalate unresolved issues to relevant L2/L3 teams
  • Track and follow up on escalated tickets until closure
  • Monitor and manage the helpdesk
  • Ensure adherence to response and resolution as per timelines
  • Communicate status updates clearly to users
  • Maintain documentation of issues and resolutions in system

Working knowledge in Computers MS software etc.


Employment Type : Full Time
Experience: years
Vacancy: 1
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Helpdesk Support Executive • Jaipur, Rajasthan, India

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