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Customer Success ManagerTestGrid.io • Alwar, IN
Customer Success Manager

Customer Success Manager

TestGrid.io • Alwar, IN
9 days ago
Job description

Job Title: Customer Success Manager


Role Summary:


The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the TestGrid platform.


Key Responsibilities:


  • CSM must be comfortable with using AI and capable of creating high-quality presentations.
  • CSM must be able to present ideas and manage the product requests from the customer.
  • Manage customer relationships and lead customer calls to understand needs, challenges, and goals.
  • Act as the primary point of contact for assigned customers.
  • Lead product demonstrations tailored to customer use cases and support onboarding
  • Guide new customers through onboarding and implementation processes
  • Troubleshoot issues or guide customers to solutions and collaborate with internal teams when needed.
  • Conduct customer and internal training sessions.
  • Support internal teams by sharing knowledge, best practices, and customer insights.
  • Develop and maintain training materials, documentation, and FAQs.
  • Monitor customer health, usage patterns and drive adoption.
  • Identify risks and opportunities for growth or improvement.


Work Environment & Expectations:


  • The nature of work is fluid and dynamic, requiring a high degree of adaptability.
  • As a growing organization, priorities may shift frequently, and the CSM is expected to respond with agility.
  • Work hours are not strictly defined; flexibility is essential to support customer needs across time zones.
  • Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution).
  • A proactive, ownership-driven mindset is critical to succeed in this fast-paced environment.


Required Skills & Qualifications:


  • Must have a bachelors degree in Computer science.
  • Have a deep understanding of test automation.
  • Prior experience in a Customer Success / Technical Account Management role.
  • Solid understanding of software testing concepts (manual and automation).
  • Excellent communication and presentation skills.
  • Problem-solving mindset with a customer-first approach.
  • Ability to manage multiple accounts and priorities effectively.


How to Apply:


Interested applicants should send their resume along with a brief cover letter highlighting their interest in the role. Please use the subject line 'Customer Success Manager' and email your application to gautam.bhalodiya@testgrid.io





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Customer Success Manager • Alwar, IN

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