Deputy Manager Technical Support (Sanitaryware South Asia)

Job Summary

KEY TASKS AND RESPONSIBILITIES

Key responsibilities:

• Support in defining and delivering technical support/services to customers, production units, and minerals development projects for sanitaryware applications

• Render technical services (e.g. complaints, troubleshooting, value in use demonstration, energy saving, market technical survey etc) to sanitaryware (+other) customers/prospects.

• Collaborate, define and help execute the technical support for customers, production units, and development projects for South Asia (primarily India, Bangladesh, Nepal and Sri Lanka).

• As part of the techno commercial team, support sales in defining value creation model/s for customers via product application uniqueness, new product development OR overall application specificity ( e.g re-formulation).

  • The role actively supports the sales team in the value selling concept, such that customers can count on perceived value of Imerys offer, rather than just price of product.

  • Simply put, support sales for solution selling in the Sanitaryware (+other) industry.

• Travel within South Asia to meet customers (at times, customer senior managers. MD, CEO etc) and support selling technical advancement in Sanitaryware (+other) from Imerys.

• Lead self and collaborate within India & other global technical staff/ engineers and sales staff.

• Support managing development projects (in collaboration with sales & global/regional teams)

Project Management:

• To be an active South Asia Ceramics commercial team member, visiting customers when necessary (Traveling 30-50%).

• Coordinate with the sales/marketing team on customer technical support. Support tradeshow and sales development (as & when)

• To provide laboratory support in carrying out ceramic application work in accordance with priorities and time scales

• To deliver raw materials and application knowledge to support the company’s existing business and to grow the business according to the global strategic plan/s.

• Be in charge of his/her new product development pipe in collaboration with the marketing/sales/production team.

• Provide technical expertise on minerals and applications to support development projects.

• Interpret and report the findings of technical work and communicate at the required levels.

• To provide technical knowledge on kiln furniture applications, support sales and sanitaryware customers

• Understand customer challenges and pain points and be proactive in devising solutions.

• To ensure safe working practices are followed in accordance with company policy.

JOB SPECIFICATIONS

Education and Experience:

• Diploma in Engineering OR Bachelor in Engineering (qualification in materials science, Mechanical, industrial minerals, refractories, ceramics or ceramics-related science)

• Preferred > 08 yrs experience in Sanitaryware manufacturing OR Technical Support role.The years of experience can be >05 years for exceptionally talented people.

Knowledge, skills, abilities and other characteristics:

• Committed, autonomous and team player

• Self-motivated, a strong ability to lead self.

• Good command of written and spoken English

• Ability to communicate and work with all levels of management & cultures.

• Customer focused

• Growth mindset

• Open Minded and ability to learn new subjects

• Organized and rigorous, pay attention to details.

• Operational experience in a production environment.

• Extended HSE knowledge.

The Art of Leadership at Imerys

• Care for Self & Others: You demonstrate self-awareness and nurture an inclusive and safe environment, empowering people to do their best.

• Collaborates for Success: You work together across boundaries to achieve shared goals.

• Commits to Customers: You understand (internal and external) customer needs and take action to meet them.

• Drives results: You deliver sustainable results and strive for excellence.

• Shapes the Future: You think in long-term scenarios, anticipate future challenges and opportunities while prioritizing sustainability.

Position Type

Full time

and

Permanent