Technical Lead - Coupa Platform

The Coupa Platform Technical Lead is accountable for establishing, governing, and assuring the Coupa platform at Visy. As Coupa is new to the organisation, this role plays a critical foundational role in setting technical standards, integration patterns, controls, and ways of working that will support procurement and finance processes across Australia and New Zealand.

Responsibilities :

- Own the technical integrity and governance of the Coupa platform, establishing configuration standards, design principles, controls, and documentation appropriate for a new enterprise system.

- Act as the technical authority for Coupa, ensuring platform configuration aligns with approved procurement and finance business rules for Australia and New Zealand.

- Provide technical oversight of integrations between Coupa and Visy's ERP and related systems, including SAP, with accountability for data accuracy, stability, and appropriate controls.

- Lead change and release management from a technical governance perspective, including impact assessments, testing oversight, and approval of production deployments in line with IDT change and audit requirements.

- Serve as the escalation point for complex or high-risk technical issues, including workflow failures, integration defects, security concerns, and data integrity issues impacting business operations.

- Partner with Procurement, Finance, and Accounts Payable stakeholders to translate business requirements into scalable and well-governed technical solutions.

- Drive continuous improvement initiatives to simplify configuration, enhance automation, and improve platform performance as adoption matures.

Key Challenges :

- Establishing and governing a new Coupa platform in an evolving environment where processes, standards, and usage patterns are still being defined.

- Balancing speed of delivery with governance, stability, auditability, and long-term sustainability during early adoption phases.

- Managing stakeholder expectations across multiple geographies and time zones while supporting Australia and New Zealand operations from the GCC.

Key Relationships :

Primary Functional Peers / Managers :

- Program Manager - Digital Transformation & ERP.

- Central Purchasing System Manager (Indirect Manager).

Direct Reports :

- None.

Internal Stakeholders :

- Procurement, Finance, and Accounts Payable teams (AU & NZ).

- IDT Integration and Architecture teams.

External Stakeholders :

- Coupa Support and implementation partners, as required.

Requirements :

- Tertiary qualification in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience.

- Senior-level experience supporting Coupa or equivalent enterprise Procure-to-Pay (P2P) / Business Spend Management (BSM) platforms.

- Experience managing configuration standards, integrations, and platform stability.

- Demonstrated experience establishing or stabilising enterprise systems, including governance frameworks, controls, and technical standards.

- Strong integration experience with ERP systems, preferably SAP, with a strong understanding of data integrity and failure management.

- Proven ability to operate as a technical authority without direct people management responsibilities.

Desirable (Preferred for the Role) :

- Coupa certifications, such as Coupa Platform, Procure-to-Pay, or Integration certifications.

- Experience working within a Global Capability Centre or shared services environment supporting offshore stakeholders across Australia and New Zealand.

Technical / Business / Leadership Skills :

- Deep understanding of Coupa platform capabilities and configuration concepts.

- Strong systems thinking across workflows, integrations, data, and controls within the Procure-to-Pay lifecycle.

- Ability to assess technical risk and make sound decisions in evolving platform environments.

- Strong understanding of enterprise change control, release governance, and audit expectations.

- Strong communication skills with the ability to explain technical concepts clearly to non-technical stakeholders.

- Ability to influence outcomes through expertise and credibility rather than formal authority.

(ref:hirist.tech)