Claims Manager

Job Summary We are looking for an experienced Claims Professional with strong expertise in handling banking insurance claims, particularly Bankers Indemnity policies. The candidate will be responsible for end-to-end claims management, policy analysis, insurer coordination, MIS reporting, and providing technical support on various banking insurance products. Key Responsibilities - Handle and manage claims under Bankers Indemnity (BI) Policies, including: - Fidelity Guarantee Claims - Crime Claims - Theft Claims - Infidelity & Other (IO) Cases - Conduct detailed policy gap analysis and identify coverage enhancements, exclusions, and risk exposures. - Liaise and negotiate with insurance companies, surveyors, loss assessors, and other stakeholders for claim settlement. - Monitor claim progress and ensure timely submission of claim documents and follow-ups. - Maintain and update claim databases, reports, and MIS. - Prepare claim status reports, trend analysis, and management presentations. - Review insurance policies and provide technical guidance on coverage interpretation. - Handle claims and policy servicing related to: - Property Insurance - Electronic Equipment Insurance (EEI) - Card Insurance Policies - Bankers Indemnity Policies - Coordinate with internal departments and branch offices for claim documentation and claim resolution. - Support policy renewal and risk assessment activities from a claims perspective. Required Qualifications & Experience - Graduate in any discipline. Insurance qualifications (III/AII) will be preferred. - Minimum 5–10 years of experience in insurance claims handling, preferably in banking insurance. - Strong hands-on experience in handling Bankers Indemnity claims, including Fidelity, Crime, Theft, and IO cases. - Proven experience in conducting policy coverage reviews and gap analysis. - Experience dealing directly with insurers, brokers, surveyors, and loss assessors. - Advanced proficiency in MS Excel and MIS reporting. - Good understanding of Property, EEI, Card Policy, and other General Insurance products. Key Skills - Claims Management - Policy Interpretation & Gap Analysis - Insurance Negotiation - Banking Insurance Expertise - MIS Reporting & Data Analysis - MS Excel (Advanced) - Communication & Stakeholder Management - Problem Solving and Analytical Skills Preferred Background Candidates from Insurance Brokers, General Insurance Companies, Third-Party Administrators (TPAs), or Banking Insurance/Risk Management departments will be preferred. Experience Required: 5–10 Years