Talent.com
Gleantap
Customer Success ManagerGleantap • Tiruchirappalli, India
Customer Success Manager

Customer Success Manager

Gleantap • Tiruchirappalli, India
3 days ago
Job description
About Gleantap Gleantap is an intelligent customer experience platform built for fitness and wellness businesses. We help clubs and studios turn their customer data into impactful sales and marketing campaigns using AI, automation, and contextual messaging — driving higher lead conversion and stronger retention for brands like Gold's Gym and Planet Fitness.

About the Role We're looking for a Customer Success Manager who will own the full client lifecycle — from onboarding new accounts to nurturing long-term relationships that drive retention and growth. This is a high-touch, client-facing role. You'll spend a significant part of your day on Zoom with clients, so you need to be an excellent communicator, polished and presentable on camera, and comfortable leading conversations with business owners and managers.

You'll also be managing a large portfolio — 80 to 100 accounts

— which means organization isn't a nice-to-have, it's the core requirement. If you don't have a system for staying on top of every account's status, next steps, and health, this role will not work for you. If you live in your CRM and never let things slip through the cracks, you'll thrive here.

You will be working in US Eastern Timezone (India night shift - 6.30pm - 2.30am)

What You'll Do

Onboard new clients

— guide them through setup, training, and launch so they see value fast Nurture client relationships

— proactive check-ins, sharing best practices, and ensuring clients are getting full value from the platform Conduct monthly account reviews

— lead structured Zoom reviews with each client covering performance, results, and recommendations Monitor account health

— analyze client data and usage to spot risks early, surface insights, and drive retention Be the voice of the client

— act as the liaison between customers and our product, support, and leadership teams Stay organized at scale

— manage 80–100 accounts with clear tracking of every account's stage, action items, and renewal timeline

What We're Looking For Proven track record in customer success, account management, or client retention Exceptional communication skills

— articulate, confident, and presentable on video calls; this role involves heavy face time with clients Highly organized

— you have a proven system for managing a large book of business without dropping balls Strong analytical skills — comfortable interpreting customer data and turning it into action Self-starter who thrives in a remote environment with minimal hand-holding Experience in SaaS, fitness, or wellness industries is a plus Bachelor's degree in Business, Marketing, or a related field preferred

Create a job alert for this search

Customer Success Manager • Tiruchirappalli, India

Similar jobs

Senior Manager – Strategic Accounts ( Data Centers & Colocation)

Stealth AI Startuptiruchirappalli, India

Senior Manager – Strategic Accounts (Enterprise Business | Data Centers & Colocation).India ( Noida / Bangalore / Hyderabad / Patna / Chennai / Mumbai ).Open to travel across India based on busines... Show more

 • Promoted

Planning Manager (India - Data Centre)

Leighton Asiatiruchirappalli, tamil nadu, in

We are looking for an experienced.This role is responsible for developing, monitoring, and controlling project schedules for Mechanical, Electrical, and Plumbing (MEP) systems; ensuring seamless in... Show more

 • Promoted

Customer Success Intern

Skill Vedatiruchirappalli, tamil nadu, in

Customer Experience Engineering Intern.INR 6,666/- PGDM in Customer Success Management Program Included).Enrolling for Skill Veda's Work Integrated PGDM Program is a mandatory criteria for this int... Show more

 • Promoted

Technical Project Manager – ISV & Integration Delivery

Cloud 9 ERP Solutionstiruchirappalli, tamil nadu, in

We’re looking for a hands-on Technical Project Manager to drive delivery of custom ERP solutions, integrations, and internally developed ISV products.This is not a coordination-only role.You will o... Show more

 • Promoted

Business Risk Manager (Third Party Risk)

Revoluttiruchirappalli, tamil nadu, in

People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — including spending, ... Show more

 • Promoted

Assistant Manager – Services Delivery

Emeritustiruchirappalli, tamil nadu, in

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col... Show more

 • Promoted

Senior Shopify Plus Developer

Magma Consultancytiruchirappalli, tamil nadu, in

Remote | Full-Time | Immediate Joiners Only.Overlap Required with BST (1:30pm-9:30pm IST).We are a fast-growing ecommerce brand operating on Shopify Plus, focused on delivering high-performance sh... Show more

 • Promoted

Associate Manager- Global Deal Team

Fuse Capitaltiruchirappalli, tamil nadu, in

We are looking for a dynamic and results-driven.This is a client-facing role that involves working closely with the Investment Team to drive deal execution, build client relationships, and identify... Show more

 • Promoted

Functional Lead – Veeva Vault Quality | Remote (Worldwide)

P360tiruchirappalli, tamil nadu, in
Remote

P360 is an advanced pharma software company specializing in business technology development and implementation for pharmaceutical and life sciences companies worldwide.We specialize in technology t... Show more

 • Promoted

Technical Project Manager

CommunityConnect Labstiruchirappalli, tamil nadu, in

SaaS solutions involving CRM and Call Center technology, data integration and security frameworks.The ideal candidate bridges the gap between technical and business teams—ensuring seamless executio... Show more

 • Promoted

ETL Manager

Pinnacle Group, Inc.tiruchirappalli, tamil nadu, in

Pinnacle Group is a leading workforce solutions provider, delivering innovative technology solutions and data-driven insights to help organizations transform and scale.With deep expertise in IT con... Show more

 • Promoted

Project Manager - BMS Services (Saudi Arabia)

Jobstronauttiruchirappalli, tamil nadu, in

The client is headquartered in Saudi Arabia and is looking to hire a Project Manager - BMS for their team at Dammam.Candidates willing to relocate to Saudi Arabia may apply.Client is seeking an exp... Show more

 • Promoted

Shopify Theme Customizer Specialist | Remote India | Project-Based Contract

FYM Mediatiruchirappalli, tamil nadu, in
Remote

FYM Media is a dynamic and forward-thinking company specializing in digital media, e-commerce, and online branding solutions.With a focus on innovation and client satisfaction, FYM Media partners w... Show more

 • Promoted

Learning Operations Intern

ORO Labstiruchirappalli, tamil nadu, in

Job Title: Learning Operations Intern.ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.Founded in 2020 by former SAP Ariba product leader... Show more