Voice Process Executive Talking with Users Via Voice

Voice Process Executive Talking with Users Via Voice Job Description/: Responsibilities/: Real/-Time Customer Call Management/: Respect predefined communication scripts, tone rules, and quality standards while professionally managing a large volume of incoming or outgoing voice conversations. client Query Diagnostics & Troubleshooting/: During the conversation, actively listen to client concerns, determine the underlying reasons of account, billing, or technical problems, and provide precise, step/-by/-step answers. De/-escalation & Conflict Resolution/: To win back customers ' trust, handle challenging or extremely irate callers with professional empathy, active listening strategies, and composed problem/-solving. CRM Documentation & Ticket Tracking/: Update customer profiles, route complicated issues to backend teams, and log thorough, accurate summaries of each call interaction inside the CRM system. Cross/-selling and service awareness/: Look for chances to introduce clients to mutually beneficial product features, service enhancements, or account upgrades during contacts. Experience/: 0 to 3 yrs Education/: 8th, 10th, 12th or Above If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: Warm regards, HR/- Maria