TM CSE - Nungabakkam Chennai

Job Description

• Handle walk-in customers and resolve queries related to policies
• Assist customers with policy issuance, endorsement, and servicing requests
• Provide information on premium payments, due dates, and policy status
• Process requests such as address change, nomination update, revival, surrender
• Verify and validate KYC documents as per compliance requirements
• Ensure accuracy in data entry and documentation
• Guide customers on premium payment options
• Follow up on pending premiums and lapsation cases
• Support renewal collections
• Guide customers on claim procedures and documentation
• Coordinate with claims team for timely processing
• Provide updates on claim status
• Address and resolve customer complaints within TAT
• Escalate unresolved issues to concerned teams
• Maintain proper records of complaints and resolutions

Skills Required
Customer Service