Genesys Telecom Labs - Senior Partner Sales Manager

Genesys is redefining customer experience through AI-powered orchestration and human empathy.

As we accelerate growth across Asia-Pacific, partners are central to our strategy.

We are seeking a Senior Partner Manager based in India to lead and expand our India partner ecosystem.

This is a strategic, revenue-driving role responsible for developing high-impact partner relationships, scaling partner-led revenue, and aligning ecosystem strategy with regional growth objectives.

The ideal candidate brings strong executive presence, a deep understanding of SaaS/channel models, and a proven ability to build joint go-to-market strategies that deliver measurable business outcomes.

What Youll Do:

Strategic Partner Leadership:

- Own and execute the partner strategy for India, aligned with APAC channel priorities.

- Develop and manage executive-level relationships with strategic partners, including GSIs, regional SIs, and technology partners.

- Build and drive joint business plans with clear revenue targets, pipeline expectations, and measurable KPIs.

- Identify and recruit new high-impact partners to strengthen coverage and vertical penetration.

Revenue & Pipeline Acceleration:

- Drive partner-sourced and partner-influenced revenue across new and expansion opportunities.

- Align closely with Enterprise and Commercial Sales leadership to ensure integrated account planning.

- Lead structured pipeline reviews, forecasting accuracy, and partner performance management.

- Accelerate partner-led demand generation initiatives and co-marketing programs.

Go-to-Market Execution & Enablement:

- Ensure partners are fully enabled across sales, pre-sales, delivery, and post-sales success.

- Champion certification, accreditation, and specialization programs within the partner ecosystem.

- Collaborate with Marketing to execute local campaigns, events, and thought leadership initiatives.

- Orchestrate cross-functional engagement with Sales, Solution Consulting, Customer Success, and Alliances teams.

Operational Excellence & Governance:

- Negotiate and manage partnership agreements to ensure scalable, compliant, and mutually beneficial engagement models.

- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with key partners.

- Track performance metrics including pipeline creation, deal registration, attach rates, services capability, and certifications.

- Integrate partner feedback into regional strategy and product alignment.

What Success Looks Like:

- Consistent growth in partner-sourced and partner-influenced revenue.

- Strong forecasting discipline and predictable pipeline generation.

- Deep executive alignment with top-tier strategic partners.

- Increased partner certification levels and delivery capability maturity.

- Clear market positioning of Genesys as the preferred CX platform within the India ecosystem.

Why Join Genesys?:

- Be part of a Magic Quadrant Leader at the forefront of AI-driven customer experience innovation.

- Lead and shape the partner ecosystem in one of APACs most dynamic technology markets.

- Work with global cross-functional teams while maintaining strong regional ownership.

- Influence enterprise digital transformation strategies across major Indian organizations.

- Drive meaningful growth in a company that values accountability, collaboration, and impact.

What You Bring:

- 8-12+ years of experience in partner management, channel leadership, or enterprise SaaS sales.

- Proven track record of driving revenue through indirect channels (resellers, SIs, GSIs, or cloud alliances).

- Strong executive presence with experience engaging C-level stakeholders.

- Demonstrated ability to lead complex, multi-stakeholder sales cycles.

- Experience building and executing structured joint business plans.

- Strong commercial acumen, forecasting discipline, and analytical skills.

- Experience in cloud, CCaaS, CX, or enterprise software preferred.

- Fluent in Hindi and professional proficiency in English (additional Local Indian languages will be beneficial)

- Bachelors degree or equivalent professional experience.

- Willingness to travel up to 20%

(ref:iimjobs.com)