Operations Manager - Property & casualty Insurance

We are seeking a highly experienced and results-oriented Operations Manager - Property & Casualty Insurance.to join KVC Consultants Ltd. This is a critical operations management role where you will lead a team of 50-100 resources and 2-3 Team Leaders, taking end-to-end responsibility for the entire US insurance process (General and Commercial).

Roles and Responsibilities:

• Lead and manage a team of 50-100 resources and 2-3 Team Leaders, overseeing the entire US insurance process for General and Commercial lines.
• Take end-to-end responsibility for the whole process, ensuring operational efficiency and high-quality service delivery.
• Oversee Process Management, ensuring adherence to established procedures and identifying areas for improvement.
• Manage MIS Reports and analyze daily team operations, KPIs (Key Performance Indicators), and similar metrics to monitor performance and drive continuous improvement.
• Ensure client service level agreements (SLAs) are met consistently.
• Foster a high-performance culture within the team through effective leadership, coaching, and mentorship.
• Handle escalations and complex issues, providing timely and effective resolutions.
• Implement strategies to optimize team productivity and efficiency.

Skills Requirement:

• 7+ years of experience in Property & Casualty Insurance.
• Minimum 2 years of experience in team handling (managing a team of 50-100 resources and 2-3 Team Leaders).
• Excellent communication skills, both verbal and written.
• Proven experience in Process Management.
• Expertise in managing MIS Reports and daily team operations, including understanding and analyzing KPIs and similar metrics.
• Background in the BPO/KPO Industry is preferred.
• Comfortable working in US Shifts.

QUALIFICATION:

• Bachelor's degree or equivalent practical experience.

Skills Required
casualty insurance , property insurance , Mis Reports, Bpo, Team Handling, Process Management