Sr. Specialist - Performance Excellence

Performance Management & Reporting Lead

Purpose & Overall Relevance for the Organization:

• This role focuses on delivering ad-hoc and periodic operational reports, which play a key role in strategic planning and allow adidas (GBS) to gather, store, access, and analyze business data to inform decision-making.
• Additionally, the role involves the supervision of a team that executes BI programs across markets in response to business needs.
• The teams perform detailed data analysis, implement dashboards, and ensure decision support systems are in place that best serve the business in their decision-making, whilst adhering to Standards, policy, and legislation.
• The role reports to the Performance Management and Reporting Delivery Leader.

Key Responsibilities:

• Set targets for the direct reports and manage the performance & development of the team.
• Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained, and provided with career opportunities.
• Create an environment that drives the teams to execution excellence.
• Enable fact-based decision-making when it comes to timing and changes in the GBS roadmap.
• Lead the design and build of automated reporting and dashboards to track business performance metrics.
• Lead the consolidated service performance review of all GBS Centers and processes globally.
• In collaboration with Global Process Leads, develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLAs, etc.) to be tracked and measured.
• In alignment with the Global Performance and Process Excellence standards, develop, implement, and evolve a strategic process performance and management framework to mature E2E process performance.

Key Relationships:

• GBS Leadership team
• Global Process Owners
• Operations teams in centers
• Global Delivery Excellence team
• IT Platform Engineering team
• GBS Transition Team

Knowledge, Skills, and Abilities:

• Comprehensive understanding of the E2E processes operated by Global Business Services and their main metrics.
• Strong data acumen and experience with reporting systems, able to model and analyze complex data sets.
• Excellent collaboration skills, ability to influence without authority, and work effectively in a matrix organization.
• Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
• Experience with technology and ability to facilitate communication between business and technology teams.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
• Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment.
• Knowledge of the performance measurement function and practices
• Excellent project management skills and experience
• Ability to guide teams in a trustful and proficient manner.
• Excellent English language proficiency

Requisite Education and Experience / Minimum Qualifications:

• 6+ years of experience demonstrating progressive responsibility in roles focused on driving service excellence through the application of analytics.
• The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.
• Preferably have implemented Performance Management System (e.g., Balanced Scorecard) in a large organization.
• Preferably experience working in Agile/Product-led organization.
• University degree or equivalent experience

COURAGE: Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

Skills Required
Data Visualization, Dashboards, Data Analysis, performance metrics, reporting systems, Project Management