ISSRRN0001134 - Infra Tech Support Practitioner Copy 26

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. Join us in creating a positive impact and growing your skills in a welcoming and supportive setting. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Intermediate proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in incident management. Intermediate proficiency in customer service communication. Beginner proficiency in technical troubleshooting. Intermediate proficiency in documentation and reporting. Beginner proficiency in time management.