Application Production Support Analyst- Distributed

Description

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application’s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

Key Responsibilities

• Work as part of Operations team primarily supporting the Distributed applicationsRespond to incidents as well as work to identify proactive incident circumventionSupport the Batch Operations that occurs nightly for Distributed systemsWork on rotation basis between different shifts (including night shifts as needed) to support both night batches and the daytime Operations work alternatively.Identify and recommend performance enhancements/improvements for applicationsProvide on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidaysWork towards continuous Service improvements on our Standard Operating procedures, finding automation opportunities wherever possible.Open to work across the Technologies i.e. Distributed and Mainframe Technologies and across the App Dev and Production support roles as per the Company needs.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering or related field; or equivalent work experience.2-4 years of broad technical experience with proven expertise in most of the following areas: TWS/Tidal/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware, APIs, AWS services & ETL frameworks2-4 years of experience working with ServiceNow and monitoring tools (Dynatrace, & Sumologic)Experience in Production support, Proactive incident management, and Batch monitoringShould have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management related activities should be component of candidate’s responsibilities.Should have driven some process changes, automation initiatives to reduce manual efforts.Must have knowledge on Software Development Lifecycle and the different phases involved in Application Development.

Preferred Qualifications

• ITIL certificationAWS Cloud practitioner certificationInsurance and Annuities knowledge will be highly preferredKnowledge of Mainframe/Vantage systems will be an added advantageStrong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.Excellent problem-solving skills in multiple functional infrastructure/application areas.Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.Proven experience creating, championing, and maintaining processes, procedures and policies.Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:15a-4:45p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology