Customer Success Specialist

IntelliThink is hiring a Customer Success Speicalist to work with our steel and cement accounts in Eastern India. You will be the primary relationship owner for plant-level customers, ensuring they get measurable value from IntelliVibe -- our AI-powered predictive maintenance platform. This is a field-facing role with real ownership: you drive onboarding, adoption, renewals, and expansion. What You'll Do • Lead customer onboarding and train plant maintenance and reliability teams on IntelliVibe dashboards, alerts, and RCA workflows. • Own monthly business reviews, tracking KPIs like downtime avoided, MTBF improvement, and maintenance cost savings. • Build trusted relationships across levels -- from maintenance engineers on the shop floor to plant heads and C-suite. • Manage renewals and identify opportunities to expand coverage to additional assets or plants • Represent the customer's voice internally, feeding product and engineering teams with field insights. What We're Looking For • 5-9 years in customer success, account management, or technical sales -- ideally in industrial technology, IIoT, or B2B SaaS. • Working knowledge of steel or cement plant operations; comfortable discussing maintenance schedules, asset criticality, and reliability KPIs • Confident communicator in English and Odia/Hindi with the ability to engage plant engineers and senior leadership equally well. • Willingness to travel 40-50% to customer sites across Eastern India • B.E./B.Tech in Mechanical, Electrical, or Instrumentation Engineering preferred . Prior exposure to PdM or CMMS tools is a plus. What We Offer • Competitive fixed CTC with performance variable tied to net revenue retention and account expansion. • Opportunity to work at the forefront of industrial AI, partnering with some of India's largest process manufacturers. • Clear growth path: Senior CSM -> Customer Success Lead -> Head of Customer Success.