Business to Technology translation
● Work with business stakeholders to understand goals, constraints, and priorities
● Challenge vague or rapidly changing requirements to uncover the real problem
● Convert business needs into structured, technically aware requirements
System & Workflow Analysis
● Map end-to-end workflows across CRM, middleware, and web applications
● Identify downstream impacts of proposed changes (data, integrations, users)
● Highlight technical trade-offs, risks, and sequencing implications
Delivery Enablement
● Break down work into clear, actionable requirements for engineers
● Define scope boundaries and prevent uncontrolled scope creep
● Support engineers with clarifications, acceptance criteria, and context
Change & Prioritisation Control
● Help leadership understand the technical cost and complexity of changes
● Assist in prioritisation decisions based on effort vs impact
● Maintain alignment between fast-moving business needs and system stability
Requirements
● 5+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst
role
● Experience working closely with engineering teams on software products
● Strong understanding of APIs, integrations, data models, and system workflows
conceptual and coding (CRM/ERP/API Integration, Data Modelling, Middleware, JavaScript process
Mapping, SOP's KPIs)
● Ability to reason about technical impact without being a developer
● Excellent written and verbal communication skills
● Comfortable working in ambiguous, fast-changing environments
● Java Script and Middleware Integration Layer.
Nice to Have
● Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP etc.)
● Exposure to cloud-based (or serverless) systems
● Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.)
● Experience working with international stakeholders
What Success Looks Like
● Engineers are rarely blocked by unclear requirements
● Fewer mid-sprint requirement changes
● Business understands trade-offs before committing to changes
● Systems evolve deliberately rather than reactively
Tech Business Analyst • Chandigarh, CH, IN
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