Amazon is looking for a Investigation Specialist that has a background in transportation risk management and data driven problem resolution this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term systemic solutions for a world-class customer this role the Investigation Specialist will be responsible for a wide range of duties related to Related Account Detection.
Work from Office Role (RTO5 M-f)
Investigation experience required
Key job responsibilities
- Provide data analysis & conduct investigations basis defined SOP
- Pull data from numerous databases (using ExcelAccess SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs while measuring and identifying activities performed
- Written and verbal communication experience as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary
A day in the life
- Meet productivity quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes and deliver quicker with higher standards of accuracy
- Follow SOPs document new methods of abuse/frauds and partner with stakeholder teams to drive gaps to closure
- 1 years of customer service experience
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in payments or e-commerce
- 10-24 months of work experience in audit compliance risk management and investigations
- Good communication skills - should be able to facilitate flow of information between teams internal/external
- Proficiency in Excel (pivot tables VLOOKUP) and ability to pull data from numerous databases (using Excel SQL and/or other database tools) to perform ad hoc reporting and analysis as needed
- Demonstrated ability to work in a team in a very dynamic environment
- Ability to follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Analyze basic case level inputs and identify predictors/causes of business related problems
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends through data analysis and investigations
- Identify patterns from investigations and data analysis to uncover areas of opportunity and highlight the same to managers
- Provide data analysis conduct complex investigations and review investigations
- Identify and eliminate root causes of defects in order to drive efficiency in operations by sharing insights from investigations and audits performed
- Collaborate with multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs
- Ability to do root-cause analyses within the space subject to availability of data
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Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
