TCS Pune is Hiring for Work Force Management

Mega Walk-In Drive TCS Pune is Hiring for Work Force Management Job Title: Work Force Management Date : June 14th, 2026 (on Sunday) Timings : 10:00 AM – 12:30 PM Venue : TCS, Sahyadri Park, Plot No. 2 & 3, MIDC SEZ, Rajiv Gandhi Infotech Park, Phase-III, Maan, Hinjewadi, PUNE Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only Experience Required: 4-6 years Employment Type: Full-Time JD : Kindly refer to the end of the post Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview • Step 1: Visit https://ibegin.tcs.com/iBegin/ • Step 2: Click to login • Step 3: Click New user (Register with us) • Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) • Step 5: Once completed, your TCS no. will be generated which starts from EP2026XXXX. • Step 6: You will receive the EP number on your personal e-mail ID. Mandatory Documents to carry: - TCS Online Application Form - Hard Copy of Resume - 2 Copy Recent Passport Size Photographs - Original and photocopy of Govt. ID proof (Aadhaar Card or PAN Card) Eligibility: • Minimum 15 years of regular, full-time education (10 + 2 + 3) • Should be flexible with night shifts & rotation shifts Purpose of the Role: This role supports the HR Operations team of our client. The role requires the executive to maintain MIS/Dashboards and work on the Work Force Management Domain Skills: - MIS Management & Data Reporting: Collect, validate, and analyze workforce data from multiple sources to create daily, weekly, and monthly reports. - WFM Systems Management: Maintain, configure, and update Workforce Management systems such as IEX, Verint/Blue Pumpkin, or eWFM. - Intra-Day Monitoring: Monitor real-time staffing levels, service levels, and agent schedule adherence, taking corrective actions as needed. - Forecasting & Capacity Planning: Analyze historical performance trends to help predict future staffing needs. - Performance Analysis: Identify trends, operational gaps, and opportunities for process improvement. Knowledge, Skills and Experience : - Technical experience required (e.g. – MS Excel, MS Word, System Knowledge to basic / intermediate / expert level) • Technical Skills: Advanced proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros) is essential. • WFM Tools: Experience with scheduling/forecasting tools (e.g., eWFM, IEX, Verint, CMS). • Analytical Skills: Strong ability to understand data, identify patterns, and problem-solve. • Communication: Ability to collaborate with operations teams to provide actionable insights. • Education/Experience: Generally requires a Bachelor's degree in any field, with 1–3 years of relevant experience in WFM/MIS background - Experience of handling a wide range of diverse, sensitive activities within a customer facing environment. Key Result Areas : Key output of Job Delivery of an effective, efficient and timely hiring in line with agreed service levels, regulatory guidelines and statutory/legal requirements. • Schedule Adherence • Service Level (SL) • Occupancy • Average Handling Time (AHT) • Shrinkage