Support Executive Mandatory Hindu Speaker

Job SummaryProvide technical support to customers for home-automation and electronics products. This is an office-based support role. You will not visit sites but you will guide field installers and customers over phone video and chat. Strong electronics basics and fluent Hindi are mandatory.Mandatory :Hindi Natural Speaker Key Responsibilities / Duties Support
Assist installers with wiring configuration and troubleshooting over call/video.Diagnose hardware issues: sensors relays loads power supplies modules.Verify installation photos wiring diagrams and provide correction steps.Log issues clearly and escalate to R and amp;D/QC when required.
and amp; Issue Tracking
Maintain detailed support logs ticket status and follow-ups.Ensure issues are resolved within defined SLAs.Raise recurring issues to QC and R and amp;D for product improvements.
Knowledge and amp; Testing
Understand basics of circuits relays loads communication interfaces.Perform simple bench testing of units if needed.Support QC during new batch validations.

Update wiring diagrams FAQs troubleshooting sheets.Create simple guides for common installer mistakes and solutions.
Required Skills and amp; QualificationsDiploma/BE in Electronics/Electrical/E and amp;C.Strong understanding of voltage current relays loads wiring basics.Good troubleshooting ability and clear logical thinking.Fluent Hindi is mandatory (you will communicate with installers across India).Basic English for reporting and documentation.Ability to remain calm during support calls and resolve issues practically.
Good to HaveExperience in home automation ELV security systems or similar.Prior support experience for electronics or hardware products.Familiarity with multimeter usage and basic hardware testing.
Employment Type : Full Time
Experience: years
Vacancy: 1