Infrastructure Support Engineer: AWS & AZURE

Job Description – Infrastructure Support Engineer (AWS/Azure)

Experience: 6 – 10 Years

About the Role

We are looking for highly skilled Infrastructure Support Engineers with strong hands-on experience in AWS and/or Azure infrastructure operations and support. The ideal candidate should have expertise in handling cloud infrastructure incidents, troubleshooting production issues, managing cloud resources, and supporting enterprise-scale environments.

This is strictly an Infrastructure Support role. Candidates with purely DevOps-focused profiles should not be considered; however, practical exposure to DevOps tools and CI/CD environments is desirable.

Excellent communication skills and strong experience in ITSM/ITIL processes are mandatory.

Key Responsibilities

Cloud Infrastructure Support

• Provide L2/L3 support for AWS and Azure cloud infrastructure environments.

• Monitor, troubleshoot, and resolve cloud infrastructure incidents and operational issues.

• Handle cloud-related tickets, escalations, and service requests within SLA timelines.

• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.

• Support production environments with high availability and reliability.

Required Technical Skills

1. AWS / Azure Administration

Strong hands-on experience in:

• AWS services such as EC2, IAM, VPC, S3, CloudWatch, Auto Scaling, Load Balancers, Route53, EKS, AMI management, and Security Groups.

• Azure services such as Virtual Machines, Azure AD, VNets, Storage Accounts, NSGs, Monitoring, Load Balancers, and AKS.

• Infrastructure monitoring, troubleshooting, and operational support.

• Security, access management, and cloud governance.

2. CI/CD Support & Troubleshooting

Hands-on experience troubleshooting CI/CD pipeline and deployment-related issues, including:

• Build failures

• IAM permission issues

• CodeDeploy deployment failures

• Artifact not found errors

• Environment variable configuration issues

• Docker build/push failures

• Timeout and source stage failures

• Infrastructure provisioning failures

• Deployment health check failures

Exposure to tools such as Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, or similar platforms is preferred.

3. User & Access Management

Strong experience in:

• IAM roles and permissions management

• Policy creation and troubleshooting

• Cross-account access configuration

• MFA enforcement

• Credential rotation and security compliance

• Resolving conflicting policies and access-related issues

• Managing IAM limits and role assignments

4. Patching & Maintenance

Hands-on experience in:

• OS patching and package updates on cloud-hosted servers

• Updating installed software and enterprise applications

• Managing web server upgrades (Apache, Nginx)

• Database patching and maintenance (MySQL, PostgreSQL)

• Middleware and application updates

• Security patch management and vulnerability remediation

5. Infrastructure Upgrades

Experience in planning and executing:

• OS upgrades (Windows/Linux)

• Application upgrades (e.g., Java 8 to Java 17)

• Database upgrades (e.g., MySQL 5.7 to 8)

• Storage upgrades (EBS/S3/Azure Storage)

• Kubernetes/EKS/AKS version upgrades

• AMI upgrades

• Auto Scaling enhancements

• Load Balancer migrations/upgrades

• Security protocol upgrades (TLS 1.1 to TLS 1.2/1.3)

6. ITSM / ITIL Process Management

Strong working knowledge of ITSM and ITIL best practices, including:

• Incident Management

• Problem Management

• Change Management

• Release Management

• SLA adherence and operational governance

• Ticketing tools such as ServiceNow, Remedy, JIRA, etc.

Required Qualifications

• 6 to 10 years of experience in Cloud Infrastructure Support.

• Strong hands-on expertise in AWS and/or Azure operations support.

• Good understanding of cloud networking, security, monitoring, and troubleshooting.

• Ability to work in production support environments with rotational shifts if required.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving abilities.

Preferred Skills

• Exposure to scripting using Bash, PowerShell, or Python.

• Basic understanding of DevOps practices and automation tools.

• Experience with Docker and Kubernetes support environments.

• Relevant AWS or Azure certifications are an added advantage.

Important Note

• This role is focused on Infrastructure Support and Cloud Operations.

• Profiles with only DevOps/Automation experience without core infrastructure support exposure will not be considered.

• Candidates must demonstrate strong troubleshooting capabilities and real-time production support experience.

. Skillset Required: Cloud Infrastructure Support, AWS, azure, cloud networking, security, monitoring, troubleshooting, production support , problem-solving, docker, Kubernetes