Product Manager - STB Device Management Platformquesthiring • Gurugram
Product Manager - STB Device Management Platform
questhiring • Gurugram
30+ days ago
Job description
- Translate the product roadmap for the STB Device Management platform.
- Translate business objectives into product features, epics, and user stories.
- Prioritize backlog based on customer value, operational impact, and technical feasibility.
- Collaborate with engineering, architecture, operations, QA, security, and business stakeholders.
- Drive end-to-end product lifecycle management from ideation to release and optimization.
Device Management & Platform Capabilities :
- Device onboarding and provisioning
- Remote configuration management
- Firmware and software updates (OTA)
- Device telemetry and monitoring
- Fault diagnostics and troubleshooting
- Device inventory and lifecycle management
- Security and compliance management
- Remote reboot and recovery operations
- Service assurance and operational analytics.
3rd Party Vendor & Partner Management :
- Act as the primary product interface for external DMS vendors and technology partners.
- Evaluate, onboard, and manage third-party device management platforms and integrations.
- Coordinate with vendors on feature roadmap alignment, issue resolution, and release planning.
- Define integration requirements, APIs, SLAs, KPIs, and operational governance models.
- Drive interoperability between internal systems and vendor solutions.
- Monitor vendor performance and ensure compliance with contractual and operational expectations.
- Lead technical and functional workshops with external partners and suppliers.
- Collaborate with procurement, architecture, and legal teams during vendor evaluations and contract discussions.
AI & Intelligent Operations :
- Apply AI/ML concepts to improve operational efficiency and customer experience.
- Define and implement AI-enabled use cases such as predictive device failure detection, automated incident triaging, intelligent root cause analysis, anomaly detection, AI-driven customer experience analytics, smart remediation recommendations, Generative AI-based operational support assistant, and AI-powered self-healing and automation workflows.
- Work with data engineering and AI teams to integrate ML models into operational platforms.
- Evaluate AI-powered observability, automation, and AIOps solutions.
Agile & Delivery Management :
- Act as Product Owner within Agile/Scrum teams.
- Conduct sprint planning, backlog grooming, and acceptance testing.
- Define KPIs and success metrics for product features.
- Coordinate releases, dependencies, and stakeholder communication.
- Ensure alignment across internal teams and external vendors. (ref:hirist.tech)
About the Role :
We are seeking an experienced and technically strong Product Owner to lead the evolution of our Set-Top Box Device Management Solution. The ideal candidate will drive the product vision, roadmap, and delivery of a scalable platform that manages the lifecycle, monitoring, provisioning, diagnostics, firmware updates, and AI-enabled operations of STB devices across large customer deployments.
Key Responsibilities : Ownership :
- Translate the product roadmap for the STB Device Management platform.
- Translate business objectives into product features, epics, and user stories.
- Prioritize backlog based on customer value, operational impact, and technical feasibility.
- Collaborate with engineering, architecture, operations, QA, security, and business stakeholders.
- Drive end-to-end product lifecycle management from ideation to release and optimization.
Device Management & Platform Capabilities :
- Device onboarding and provisioning
- Remote configuration management
- Firmware and software updates (OTA)
- Device telemetry and monitoring
- Fault diagnostics and troubleshooting
- Device inventory and lifecycle management
- Security and compliance management
- Remote reboot and recovery operations
- Service assurance and operational analytics.
3rd Party Vendor & Partner Management :
- Act as the primary product interface for external DMS vendors and technology partners.
- Evaluate, onboard, and manage third-party device management platforms and integrations.
- Coordinate with vendors on feature roadmap alignment, issue resolution, and release planning.
- Define integration requirements, APIs, SLAs, KPIs, and operational governance models.
- Drive interoperability between internal systems and vendor solutions.
- Monitor vendor performance and ensure compliance with contractual and operational expectations.
- Lead technical and functional workshops with external partners and suppliers.
- Collaborate with procurement, architecture, and legal teams during vendor evaluations and contract discussions.
AI & Intelligent Operations :
- Apply AI/ML concepts to improve operational efficiency and customer experience.
- Define and implement AI-enabled use cases such as predictive device failure detection, automated incident triaging, intelligent root cause analysis, anomaly detection, AI-driven customer experience analytics, smart remediation recommendations, Generative AI-based operational support assistant, and AI-powered self-healing and automation workflows.
- Work with data engineering and AI teams to integrate ML models into operational platforms.
- Evaluate AI-powered observability, automation, and AIOps solutions.
Agile & Delivery Management :
- Act as Product Owner within Agile/Scrum teams.
- Conduct sprint planning, backlog grooming, and acceptance testing.
- Define KPIs and success metrics for product features.
- Coordinate releases, dependencies, and stakeholder communication.
- Ensure alignment across internal teams and external vendors. (ref:hirist.tech)
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Product Manager - STB Device Management Platform • Gurugram