Technical Services Officer

Financial

• Ensure achievement of sales targets for the period and take measures to increase the market share/sales targets using technical skills
• Control outstanding/overdues by vigilantly monitoring the dealers and ensure that the transactions are timely completed
• Calculate client quotations and administer client accounts to ensure there are no gaps in transactions
• Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization

Customer

• Coordinate with Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements
• Maintain cordial relations with Real Estate, dealers, construction companies, and end customers to get repeat orders, thereby maximizing sales and focusing on long-term retention
• Search for new clients who might benefit from company products or services and maximize client potential in designated regions
• Develop long-term relationships with clients by managing and interpreting their requirements
• Persuade clients that a product or service best satisfies their needs in terms of quality, price, and delivery

Operations

• Monitor the fluctuations in sales targets and take preventive/corrective measures to avoid the same
• Assist colleagues with bids and tenders for new clients from a technical perspective
• Liaise regularly with other members of the sales team and colleagues from a range of departments
• Provide pre-sales technical assistance and product education
• Work on after-sales support services and provide technical backup as required
• Make technical presentations and demonstrate how a product meets client needs
• Help in the design of custom-made products
• Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, social media, etc.
• Ensure initiation and sensitization of the employees towards digitization and automation of the processes
• Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization

Self / Team Development

• Seek requisite developmental support/inputs from the leadership and strive for self-development, both functional and behavioral
• Undergo training as required for team's development
• Update self-knowledge base to cater to the organization's need

Skills Required
Business Analytics, Presales, After Sales Support, Technical Services