Implementation Consultant

Job Summary:

The Implementation Consultant plays a vital role in driving value for OpenGov customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers OpenGov solution and ensuring maximum value for their investment. In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members.

Responsibilities:

• Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements
• Act as the primary technical point of contact for new customers deploying OpenGov or expanding their implementation, ensuring effective communication and smooth deployment
• Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of OpenGov software solutions
• Understand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows
• Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions
• Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers
• Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects
• Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring OpenGov remains a preferred and indispensable solution
• Collaborate with internal departments at OpenGov to enhance delivery efficiency and effectiveness
• Serve as a trusted advisor to both customers and OpenGov team members, providing valuable insights and guidance based on expertise and experience

Skills Required
feedback management , Coding, Communication Skills, Project Management, Customer Service